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Privacy Policy

Effective Date: July 16, 2025

This Privacy Policy describes how Palestinian Elegance ("we," "us," or "our") collects, uses, and shares your personal information when you purchase something from our store, browse our website, or otherwise interact with our services through palestinianelegance.com and its related sites and services.

We are committed to protecting your privacy and handling your data in an open and transparent manner. As the data controller of your personal information, we are responsible for deciding how we hold and use personal information about you.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Shopify, Google, or any other third-party services you access through our website. Please reference the privacy policies of those third parties to learn more about their privacy practices.

1. Personal Information We Collect

To fulfill your order and provide our services, we collect certain personal information that you provide to us, such as:

  • Contact Information: Your name, email address, postal address, and phone number.

  • Payment Information: Details required to process your purchase, which is securely handled by our payment gateway providers (e.g., Shopify Payments, Shop Pay Installments). We do not directly store your full credit card details.

  • Order Details: Information about the products you are ordering or have purchased.

  • Communication Content: If you contact us directly (e.g., via email), we may collect the content of your communication.

  • Optional Information: You may choose to provide us with additional personal information, for example, for custom orders or specific requests.

When you browse our store, we also automatically receive certain technical information:

  • Device and Usage Information: Your computer’s internet protocol (IP) address, browser type, operating system, referring URL, pages viewed, and the dates/times of your visits. This helps us learn about your browsing habits and improve our website.

  • Cookies and Similar Technologies: As detailed in Section 7, we use cookies and similar technologies to collect information about your interactions with our website.

2. Legal Bases for Processing Your Information and How We Use It

We rely on several legal bases to collect, use, and share your information, including:

  • To Provide Our Services (Contractual Necessity): We use your information as needed to fulfill your order, process payments, arrange for delivery, provide customer support, and manage returns. This is essential for performing the contract we have with you.

  • Your Consent: Where you have provided your explicit and affirmative consent, such as by signing up for our email marketing list, we may send you emails about our store, new products, and other updates. You may revoke your consent at any time by contacting us at admin@palestinianelegance.com.

  • Compliance with Legal Obligations: We may collect, use, retain, and share your information if necessary to comply with a legal obligation, court order, or in connection with a legal claim (e.g., retaining purchase information for tax law compliance).

  • Legitimate Interests: We rely on our legitimate interests to collect and use your information where those interests are not overridden by your rights or interests. These legitimate interests include:

    • Improving Our Services: We use your information to provide and improve our products and services, understand customer preferences, and enhance your shopping experience.

    • Preventing Fraud and Ensuring Security: We use your information to prevent, investigate, and address fraud, illegal activity, security, or technical issues.

    • Protecting Our Rights: We may use your information to protect the rights, property, and safety of our customers or others.

3. Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application on secure servers behind a firewall. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

     

  • Service Providers: We engage certain trusted third-party providers to perform functions and provide services to our shop, such as payment processing, shipping companies, and email marketing services. We will share your personal information with these third parties only to the extent necessary to perform these services.

     

  • Business Transfers: If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law. Your information may be transferred to the new owners so that we may continue to sell products to you.

     

  • Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers or others.

     

4. Data Retention

 

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

 

  • Order Information: We generally keep your order data for a period of 7 years to comply with tax and accounting laws, and for customer service and warranty purposes.

  • Marketing Consent: If you have given consent for marketing, we retain your contact information for marketing purposes until you withdraw your consent or opt-out.

  • Communication Records: We retain records of communications with you for as long as necessary to resolve inquiries or provide customer service.

5. Transfers of Personal Information Outside the EU (if applicable)

We may store and process your information through third-party hosting services and service providers located in various jurisdictions, including the US and other countries. As a result, your personal information may be transferred to, and stored at, a destination outside of the European Economic Area ("EEA").

If we transfer personal information about you outside of the EU/EEA, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, to ensure your data is protected to the same standards as in the EU.

6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in specific limited cases. We describe these rights below:

  • Access: You may have the right to access and receive a copy of the personal information we hold about you.

  • Rectify, Restrict, Delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal or regulatory reasons), we will generally delete your personal information upon request.

     

  • Object: You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

     

  • Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.

  • Complain: If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

7. Cookies

We use cookies and similar technologies (e.g., pixel tags, web beacons) to help run our website, understand how you interact with it, and remember your preferences. Cookies are small data files stored on your device.

Here is a list of some cookies that our store uses. We’ve listed them here so that you can choose if you want to opt-out of cookies or not:

  • _session_id, unique token, sessional: Allows Shopify to store information about your session (referrer, landing page, etc.).

  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit: Used by our website provider’s internal stats tracker to record the number of visits.

  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day: Counts the number of visits to a store by a single customer.

  • cart, unique token, persistent for 2 weeks: Stores information about the contents of your cart.

  • _secure_session_id, unique token, sessional.

  • storefront_digest, unique token, indefinite: If the shop has a password, this is used to determine if the current visitor has access.

Your Privacy Choices & Targeted Advertising:

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

 

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below:

 

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

 

By clicking “opt out” on our website's privacy choices section, the browser on this device will be opted out of sharing personal data. If you select the checkbox and enter an email, the related customer account will also be opted out.

8. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

9. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

10. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

11. Text Marketing

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/palestinianelegance/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/palestinianelegance/privacy_policy).

12. Questions and Contact Information

For purposes of EU data protection law, we, Palestinian Elegance, are the data controller of your personal information. If you have any questions or concerns, or would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Privacy Compliance Officer at:

Email: admin@palestinianelegance.com

Alternatively, you may mail us at: Palestinian Elegance 888 S Greenville Ave unit 104, Richardson, TX 75081